If you place your order before 22:00 on weekdays, our team will do their best to send it the same day. If, for whatever reason, we can’t meet our usual shipping times, we will let you know as soon as possible.

Receiving your order

Our delivery partner is DPD and UPS. They usually deliver the following day between 9:00 and 21:00 (in the Netherlands). It takes 3-4 Days in Europe. For US shipments we use UPS who delivery 3 day business. After placing your order, UPS or DPD will send you an e-mail as soon as they receive your parcel. You will receive another e-mail when your parcel is on its way, along with information about the time slot in which your parcel will be delivered. Make sure you fill in your e-mail address correctly so DPD and UPS's e-mails reach you!

Our schedule for shipments:

 Time ordered  Before 10:00 pm After 10:00 pm
Monday Shipped on Monday  Shipped on Tuesday
Tuesday Shipped on Tuesday Shipped on Wednesday
Wednesday Shipped on Wednesday Shipped on Thursday
Thursday Shipped on Thursday Shipped on Friday
Friday Shipped on Friday Shipped on Monday
Saturday Shipped on Monday Shipped on Monday
Sunday Shipped on Monday Shipped on Monday

** No deliveries on National Days.


Netherlands 9EUR



Shipping process

The visserartgallery shipping process goes through the following steps.

1: Your order is collected in our warehouse. 

2: Our warehouse staff will carefully pack your order, 

3: Your order will be picked up by our courier

4: Your order will be delivered to your shipping address. 

I have not received a shipping receipt

It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.

Alternative Address

You can deliver your order to a different address than your billing address. Under "My Address Information" you have the option to enter your billing address and shipping address. You can change this at any time. This gives you the freedom to order your order at your home and next time at the office. If you have your order delivered to you at the office, make sure that you enter the correct address with a possible number extension.

Missing items

In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.

Wrong article received

In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.

Order not received

In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.

Filled in wrong address

Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.

If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.


You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately EUR 9 per package within the Netherlands and 27EUR in Europe, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and - if reasonably possible. To use this right, you can contact us at info@visserartgallery.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium, Germany or other EU country, send us an email with your order information to info@visserartgallery.com. We will assist you on the return process.